Shipping Policy

Effective Date: 1 August 2026

At PartEV (“we,” “us,” or “our”), we are committed to delivering your EV parts and accessories in a timely and reliable manner. This Shipping Policy explains our shipping practices, delivery timelines, and related terms when you place an order through our website Partevhk.com (the “Site”).

By placing an order with us, you agree to the terms set out in this Shipping Policy.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email once your order has been placed, and a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations

We ship to locations worldwide. Our primary shipping regions include:

Hong Kong (local delivery)
Mainland China
Asia-Pacific (including but not limited to Singapore, Malaysia, Japan, South Korea, Thailand, and Australia)
Europe, the UK, and the United States

If your location is not listed above, please contact us at info@partevhk.com to check availability.

3. Shipping Methods & Delivery Time

Delivery times are estimates and may vary depending on the destination, customs clearance, and carrier conditions.

Region Estimated Delivery Time

Hong Kong | 1–3 business days

Mainland China | 3–7 business days

Asia-Pacific | 5–14 business days

Europe / UK | 7–14 business days

United States | 7–14 business days

Other regions | Please contact us

Note: For bulky items, oversized parts, or special-order products, additional shipping time may be required. We will notify you promptly if this applies to your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
For orders above a certain threshold (to be determined and communicated on the Site), free shipping may apply.
Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the buyer, unless otherwise stated.

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email. You can track your shipment through the carrier’s website using the provided tracking information.

If you do not receive a tracking number within 5 business days of placing your order, please contact us at info@partevhk.com.

6. Customs, Duties & Taxes

International orders may be subject to customs clearance procedures, which can cause delays beyond our control.
The buyer is responsible for any applicable import duties, taxes, and customs fees.
We are required to declare the full value of the order on customs forms as required by law.

7. Lost, Damaged, or Delayed Shipments

Lost packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to investigate and, if confirmed lost, arrange a replacement or refund.
Damaged items: If your order arrives damaged, please keep all original packaging and contact us within 7 days of receipt with photos of the damage. We will assess the issue and arrange a resolution.
Delays: While we strive to meet estimated delivery times, we are not liable for delays caused by carriers, customs, or other circumstances beyond our reasonable control.

8. Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realise an error after placing your order, please contact us immediately. Additional shipping charges may apply for re-shipment.

9. Returns & Refunds

For information on returns and refunds, please refer to our separate Return Policy (available on our Site). Shipping costs for returns are generally the responsibility of the buyer, unless the return is due to our error or a defective product.

10. Contact Us

If you have any questions, concerns, or special shipping requests, please contact us at:

Email: info@partevhk.com

Whatsapp Biz: 00852 - 6193 9279
Website: Partevhk.com

Disclaimer: This Shipping Policy is subject to change without prior notice. Please review this page periodically for updates. Your continued use of our Site and services constitutes your acceptance of any revised terms.