Billing Policy

Effective Date: 1 August 2026

At PartEV (“we,” “us,” or “our”), we strive to provide a transparent and secure billing process for all purchases made through our website Partevhk.com (the “Site”). This Billing Policy explains how we handle payments, invoicing, taxes, refunds, and other financial matters related to your orders.

By placing an order or using our payment services, you agree to the terms set forth in this Billing Policy.

1. Accepted Payment Methods

We accept the following payment methods via third party vendors:

Credit/Debit Cards – Visa, MasterCard, American Express, and other major cards.
Digital Wallets – PayPal, Apple Pay, Google Pay (where available).
Bank Transfers – For certain regions or bulk orders, we may accept direct bank/wire transfers. Please contact us for details.
Other Local Methods – Depending on your region, we may offer additional local payment options (e.g., FPS in Hong Kong, Alipay, WeChat Pay). These will be displayed at checkout.

All payments must be made in the currency displayed at checkout (typically HKD, AUD, GBP, USD, or EUR, depending on your location). Exchange rates are determined by your payment provider.

2. Billing Information Accuracy

You agree to provide current, complete, and accurate billing and account information for all purchases. This includes:

Full name and billing address
Valid email address and phone number
Correct payment card details or account information

We reserve the right to cancel or refuse any order if billing information is incomplete, fraudulent, or cannot be verified. We may also contact you to confirm your details before processing.

3. Order Total and Price Confirmation

All prices on the Site are listed in the currency selected by you (HKD, USD, etc.) and are exclusive of shipping costs and applicable taxes unless otherwise stated.
The final order total, including shipping and any taxes/fees, will be clearly shown at checkout before you confirm payment.
We take reasonable care to ensure prices are correct. However, if we discover an error in the price of an item you have ordered, we will notify you and give you the option to reconfirm or cancel your order.

4. Payment Security

We take the security of your payment information seriously. All transactions are processed through SSL-encrypted connections and comply with PCI-DSS standards. We do not store your full credit card details on our servers; payment data is handled directly by our trusted payment gateways (e.g., Stripe, PayPal, or other partners).

For your protection, we may use fraud detection tools and reserve the right to request additional verification for high-value or unusual orders.

5. Invoicing

A tax invoice/receipt will be generated for each completed order and sent to you via email upon payment confirmation.
If you require a VAT invoice or a formal commercial invoice for customs purposes, please indicate this at checkout or contact us at info@partevhk.com. We will provide the necessary documentation as required by law.

6. Taxes and Duties

For customers in Hong Kong: No sales tax or VAT is charged, as Hong Kong does not levy such taxes.
For international customers: You are responsible for any import duties, customs fees, VAT, or other local taxes that may be applied by your country’s authorities. These are not included in our prices and are collected by the carrier or customs agency upon delivery.
For customers in regions where we are required to collect sales tax (e.g., certain states in the US or EU countries), we will calculate and add the applicable tax at checkout based on your shipping address.

7. Payment Authorisation and Charging

When you place an order, we will authorise your payment method for the full order amount. For card payments, a temporary hold may be placed.
Your payment method will be charged once your order is confirmed and processed. For pre‑order or backordered items, we may charge at the time of order or upon shipment – this will be communicated at checkout.

8. Failed or Declined Payments

If your payment is declined or fails:

We will notify you via email and may attempt to retry the transaction.
You are responsible for ensuring sufficient funds and valid payment details.
We reserve the right to cancel your order if payment cannot be completed within a reasonable time (usually 3 business days).

9. Refunds and Chargebacks

Refunds are processed in accordance with our separate Return Policy. If a refund is approved, we will credit the original payment method within 5–10 business days.
If you dispute a charge (chargeback) without first contacting us, we may suspend your account or future orders until the issue is resolved. We encourage you to contact us directly for any billing concerns.

10. Subscriptions or Recurring Payments (if applicable)

Currently, PartEV does not operate a subscription model. However, if we introduce recurring billing (e.g., for membership or maintenance plans), we will provide clear terms and obtain your explicit consent before charging.

11. Changes to This Policy

We may update this Billing Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. Your continued use of the Site after any changes constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions regarding billing, payment issues, or need assistance with an invoice, please reach out to us:

Email: info@partevhk.com
Whatsapp Biz: 00852 - 6193 9279

Website: Partevhk.com

This Billing Policy is designed to be clear and fair. We are always happy to help with any billing queries – just drop us a line.